Terms of Service & Customer Agreement

1. About iron & Platform Infrastructure

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "User", or "Agent") and iron. iron operates an authorized digital telecommunications storefront and customer portal powered by Telco Ghana's cloud automated fulfillment infrastructure.

By using this website, topping up your wallet, placing orders for data bundles, airtime, SMS services, or result checkers, or registering as an agent, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services & Ordering Rules

iron provides instant and scheduled fulfillment of telecommunications services across Ghanaian networks (MTN, Telecel, AirtelTigo):

• Non-Expiry Data Bundles: Data delivered directly to the designated beneficiary mobile number.
• Direct Airtime Top-Ups: Electronic airtime recharges delivered to supported networks.
• Educational Scratch Cards: WAEC, BECE, and WASSCE result checker PINs and serial numbers.
• Bulk SMS & Business Messaging: Automated SMS delivery services.

You are solely responsible for ensuring that the recipient telephone number and selected network are correct prior to order confirmation. If an order is delivered to an incorrect number provided by you, the transaction cannot be reversed by telecom regulations.

3. Delivery Window & Verification

Over 95% of orders are completed within 5 to 15 minutes. During peak periods or upstream mobile network operator maintenance, delivery may take up to 60 minutes. Customers can track their real-time order status at any time via our Order Tracker at https://ironkremlinhost.top/track.

Customers can independently confirm their bundle balances using carrier USSD shortcodes:

• MTN Ghana: Dial *138# or *124#
• Telecel Ghana: Dial *126# or *124#
• AirtelTigo: Dial *125# or *124#

4. Wallet Deposits & Payment Processing

Payments on iron are accepted in Ghana Cedis (GH₵) via Paystack and secure Mobile Money gateways.

• Funds credited to your wallet balance do not expire and can be used for any purchases across our platform.
• All payments handled via Paystack are governed by Paystack's terms of service and end-to-end TLS encryption.
• iron does not ask for, capture, or store your Mobile Money PIN, card PIN, or CVV security codes.

5. 100% Refund Policy

If an order cannot be successfully fulfilled due to upstream carrier downtime, network technical timeout, or an unresolvable phone number error, the full purchase amount is automatically credited back to your account wallet immediately upon carrier rejection.

If you require manual review of any transaction, our customer desk will inspect the carrier transaction logs and resolve your inquiry within 2 to 4 business hours.

6. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Ghana, including the Electronic Transactions Act (Act 772), the Payment Systems and Services Act (Act 1038), and the Data Protection Act (Act 843).

For inquiries, complaints, or compliance requests, reach our support desk:

• Store Brand: iron
• WhatsApp Customer Care: 0591629608
• Official Email: support@telcogh.com
• Operating Hours: Monday – Sunday, 7:00 AM – 10:00 PM GMT